Terms and Conditions of Sale – Christie Rae Physiotherapy

By booking an appointment with Christie Rae Physiotherapy, you agree to the following terms and conditions:

1. Booking and Payment

  • Appointments can be booked online through the booking link

  • Full payment is required after treatment.

  • All payments are completed through Stripe electrically or by cash.

2. Cancellation and Rescheduling

  • We require at least 24 hours’ notice to cancel or reschedule an appointment.

  • Cancellations with less than 24 hours' notice or failure to attend will result in the full fee being charged.

  • If you arrive late, your session will still end at the scheduled time and the full fee will apply.

3. Refunds

  • No refunds will be given for missed appointments or cancellations made with less than 24 hours’ notice.

4. Medical Responsibility

  • It is your responsibility to provide accurate and complete medical information during your consultation.

  • Christie Rae Physiotherapy cannot be held liable for any undisclosed or misrepresented health conditions.

  • Physiotherapy is not a substitute for medical advice or diagnosis. If needed, you may be referred to another healthcare provider.

5. Consent to Treatment

  • By attending an appointment, you consent to physiotherapy treatment being provided, which may include manual therapy, exercise prescription, education, and rehabilitation techniques.

  • You have the right to withdraw consent or request modification of any treatment at any time.

6. Insurance and Third-Party Payments

  • If using private health insurance (e.g. AXA), you are responsible for ensuring you have a valid referral and pre-authorisation.

  • Any costs not covered by your insurer will be payable by you.

  • We are not responsible for denied claims or changes in your policy coverage.

7. Health and Safety

  • Please wear appropriate clothing for physical assessment and movement.

  • If you are feeling unwell (e.g. fever, contagious illness), please contact us to reschedule your appointment.

8. Privacy and Data Protection

  • Your personal and medical information will be handled in line with UK GDPR regulations.

  • Records are kept securely and confidentially. You may request access to your records at any time.

9. Right to Refuse Treatment

  • Christie Rae Physiotherapy reserves the right to refuse or discontinue treatment if:

    • It is deemed unsafe or inappropriate;

    • You are under the influence of drugs or alcohol;

    • There is abusive or inappropriate behaviour.

10. Changes to Terms

  • These terms may be updated periodically. Continued use of our services implies agreement with the latest version.